Byford Family Practice

Dr. Anita is good, some of the reception staff are great (emphasis on some")

The reception staff are so friendly and welcoming and the doctors are incredible. I always feel listened to and cared for! The waiting times are never long and the environment is always clean and relaxing.

Dr Himabindu Potlapadu is very rude. I would recommend never seeing her, even if you were desperate. She is very negative and will try to talk you around the issue if she is uneducated in it. I've seen a few doctors over my 44 years (country and city) and I have never walked out and thought I'll never go back to that doctor, until I met her. No people skills. Very disappointed at the work ethic, it's just a paycheck for some.

After being a patient here with the lovely Dr Sara I can now say since she left without me being notified and awaiting results of tests which I would never of received without asking and also not being told why Dr Sara left or where too, then being charged $30 to transfer my own medical records to my new GP this place is on my never ever ever list.

Good for a little while. But the doctors made me feel judged and didn't respect my beliefs. I'm moving GPs now and I hope they improve on that

Fantastic and friendly staff who really care about their patients. Highly recommend. Reception staff have gone above and beyond to help.Thank you

I just want to say that Tamara on the reception is exactly the type of person who should greet patients. Tamara was extremely efficient, friendly and even when I didn't have the document I needed, she did not change her attitude, just asked me to call back with details without any sign of being put out or bothered by my oversight. Thanks Tamara pity we can't clone your customer service skills :)

After 2 low scores on a blood test (and some concern expressed) I was sent for a third test. A week later I hadn't heard back so I phoned in and they said they'd get back to me. 3 weeks later.... nothing. And the second issue I went in for wasn't addressed!

Was refused a prescription for an EpiPen for my anaphylaxis to bee stings. The doctor then went on to tell me that I would not be able to purchase one OTC and any chemist selling without a prescription is doing it unlawfully. Furthermore, he added the use of any expired EpiPen in an emergency would be utterly pointless and should not be done.

New client for 2 kids covid vaccinations and had incredibly poor service from staff. Went to walk in to clinic and was promptly told to wait outside and call. Sat on hold for 10 minutes with no response from reception. Other patients coming and going for vaccinations. 20 minutes past our arrival we give up and just walk in to get attention of nurse. Nurse is surprised we haven't filled out new patient forms despite explaining we couldn't get anyone to check us in. Both kids vaccinated and neither was given Lolly pop despite every kid before and after being given one and them asking as they walked out (nurse may not have heard them). All these small things made us unwelcome as a new client and would not choose to go here again.